Terms & Conditions
PLEASE READ THESE TERMS CAREFULLY BEFORE USING THE MOLO APP.
Governing Law: England and Wales
Last updated: 17th April 2026
These Terms and Conditions (Terms) set out the basis on which you may use the MOLO web portal and mobile application (together, the Service). By creating an account or using the Service, you agree to these Terms. If you do not agree, please do not use the Service.
Your statutory rights as a consumer are not affected by these Terms. If you have a concern, please contact us first at support@wearemolo.com
Governing Law: England and Wales
Last updated: 17th April 2026
These Terms and Conditions (Terms) set out the basis on which you may use the MOLO web portal and mobile application (together, the Service). By creating an account or using the Service, you agree to these Terms. If you do not agree, please do not use the Service.
Your statutory rights as a consumer are not affected by these Terms. If you have a concern, please contact us first at support@wearemolo.com
1. About Us and These Terms
1.1 Who we are. MOLO App Ltd ("MOLO", "we", "us", "our") is a company incorporated in England and Wales (company number 15959344) with its registered office at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ. You can contact us at support@moloapp.com or by post to the address above.
1.2 What we provide. MOLO provides a family scheduling application, accessible via a website portal and a mobile app, that allows users to organise shared calendars, events, tasks and reminders.
1.3 Age requirement. You must be at least 18 years old to create an account and use the Service.
1.4 Changes to these Terms. We may amend these Terms from time to time. If we make material changes we will give you at least 30 days' notice by email or prominent in-app notification before the changes take effect. If you do not agree with a material change, you may cancel your subscription before the new Terms apply (see clause 13). Your continued use of the Service after the effective date of any change constitutes acceptance of the revised Terms.
2. Definitions
In these Terms the following words have the following meanings:"App" means the MOLO mobile application, available for download from approved app stores.
"App Store" means the Apple App Store, Google Play, or any other platform from which the App may be made available for download.
"Consumer Rights Legislation" means the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and any other applicable consumer protection legislation in force in England and Wales from time to time.
"Family Group" means the set of registered users that you invite to share a calendar within the Service.
"Free Plan" means the free tier of the Service, the features of which are described on our website from time to time.
"Intellectual Property Rights" means copyright, trade marks, design rights, database rights, patents, and all other intellectual property rights, whether registered or unregistered, anywhere in the world.
"Paid Plan" means a paid subscription tier of the Service, the features and pricing of which are described on our website or in the App from time to time.
"Personal Data" has the meaning given to it in the UK GDPR.
"Portal" means the web-based interface for the Service, accessible via a supported internet browser at [WEBSITE URL].
"Privacy Policy" means our privacy policy available at [WEBSITE URL/privacy], as updated from time to time.
"Service" means the App and Portal operated by MOLO, including all features and content we make available to you.
"Subscription Fee" means the charges payable by you for a Paid Plan, as displayed to you before purchase.
"UK GDPR" means the UK General Data Protection Regulation (as it forms part of the law of England and Wales, Scotland and Northern Ireland by virtue of section 3 of the European Union (Withdrawal) Act 2018), as amended.
"User Content" means any data, text, images, schedules or other material you or members of your Family Group upload or post through the Service.
"We", "us", "our" means MOLO App Ltd.
"You", "your" means you, the person who has registered an account with us.
3. Your Account
3.1 Registration. To use the Service you must register and create an account (Account). You must provide accurate and complete information and keep your account details up to date. You may only create one Account per person.
3.2 Account security. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your Account. You must notify us immediately at support@moloapp.com if you become aware of any unauthorised use of your Account. We recommend using a strong, unique password and enabling any two-factor authentication option we make available.
3.3 Shared devices. If you access the Service on a device shared with others, you are responsible for ensuring that you log out after each session and that no other person can access your Account without your knowledge. We accept no liability for any loss arising from your failure to keep your login secure on a shared device.
Account suspension or termination by us. We may suspend or terminate your Account if: (a) you breach these Terms; (b) we are required to do so by law; or (c) we reasonably suspect fraudulent or abusive activity. We will normally give you advance notice unless doing so would compromise security or legal compliance.
4. Accessing the Service - Portal and App
4.1 The Portal. The Portal may be accessed via any current release of a major internet browser, including Google Chrome, Safari, Mozilla Firefox and Microsoft Edge. We do not guarantee that the Portal will function correctly on unsupported, outdated or non-standard browsers. You are responsible for ensuring your browser is up to date. We may from time to time update the minimum supported browser versions and will give reasonable notice of any such change.
The App - download and device requirements. The App is available for download from supported App Stores. The App requires a compatible iOS or Android device running a currently supported operating system version, as specified on the relevant App Store listing. Downloading and using the App is also subject to the terms and conditions of the relevant App Store, and you must comply with those terms. We are not a party to any agreement between you and the App Store operator.
App updates. We will issue updates to the App from time to time, which may include bug fixes, security patches, and new or changed features. You should ensure that you have automatic updates enabled or that you update the App promptly when updates become available. We may cease to support older versions of the App, and we accept no responsibility for issues arising from your use of an outdated version.
App permissions. To provide certain features of the App, we may request permission to access functionality on your device, which may include your device calendar, contacts, notifications and camera. These permissions are optional unless stated otherwise, but declining them may limit the features available to you. You can manage permissions at any time through your device settings. We will only use any permissions you grant for the purposes described in our Privacy Policy.
Your internet connection. Accessing the Service requires a working internet connection. You are responsible for ensuring you have an adequate internet connection to use the Service, and for any data charges your internet or mobile network provider may apply. We are not responsible for any failure to access or use the Service that results from your internet connection or network availability.
Third-party links. The Portal and App may contain links to third-party websites or services. Those links are provided for your information and convenience only. We have no control over third-party websites or services and accept no responsibility for their content, privacy practices, or availability. The inclusion of a link does not imply any endorsement by us of the linked website or service.
No automated access. You must not access the Portal or App by automated means (including bots, scrapers, crawlers or similar tools) without our prior written consent. You must not attempt to probe, scan or test the vulnerability of the Portal, App or our systems, or take any action that imposes an unreasonable or disproportionately large load on our infrastructure.
No framing or systematic extraction. You must not frame, mirror or embed the Portal or any part of it within another website or application without our prior written consent. You must not systematically extract or re-utilise any content from the Portal or App.
5. The Service
Licence. We grant you a personal, non-exclusive, non-transferable, revocable licence to access and use the Service for your personal, non-commercial family scheduling and management purposes in accordance with these Terms.
Features. The Service currently includes shared family calendar and event scheduling, and task and reminder management, accessible via both the Portal and the App. The features available to you may vary depending on whether you have a Free Plan or a Paid Plan.
Availability. We aim to make the Service available 24 hours a day, 7 days a week. However, we do not guarantee uninterrupted access. We may need to suspend or restrict access for maintenance, updates, security reasons, or events outside our reasonable control. Where planned maintenance is likely to cause significant disruption, we will endeavour to give you advance notice.
Updates and changes to the Service. We may update, modify, or withdraw features of the Service from time to time. We will give you reasonable advance notice of any material reduction in functionality. If a change materially and adversely affects you, you may cancel your subscription in accordance with clause 13 without penalty. Minor updates, improvements, and bug fixes may be applied without prior notice.
Third-party integrations. The Service may integrate with third-party calendar, contacts, or other services. Any such integrations are governed by the relevant third party's terms and we are not responsible for third-party services or their availability.
6. Family Groups
Creating a Family Group. You may invite other adults (aged 18 or over) to join your Family Group so they can view and contribute to shared calendars. Each invited member must agree to these Terms and create their own Account. You are responsible for who you invite and for managing membership of your Family Group.
Removal from a Family Group. You may remove any member from your Family Group at any time through your Account settings. Removed members will lose access to shared calendars within that Family Group. We are not responsible for any interpersonal arrangements between Family Group members.
Member responsibilities. Each member of a Family Group is individually responsible for their compliance with these Terms. As the account owner who created the Family Group, you accept responsibility for ensuring that each member you invite is aware of and agrees to these Terms before joining.
7. Acceptable Use
Permitted use. You may only use the Service for lawful personal and family management purposes. You must not use the Service in any way that:is unlawful, fraudulent, harmful, abusive, harassing, threatening, defamatory or otherwise objectionable;infringes the Intellectual Property Rights or privacy rights of any person;involves the upload or transmission of viruses, malware or other harmful code;attempts to gain unauthorised access to our systems or the accounts of other users;reverse-engineers, decompiles or attempts to derive source code from the Service (save to the extent permitted by applicable law);is for a commercial purpose or for the provision of services to third parties; orbreaches any applicable law or regulation.
Consequences of breach. If you breach clause 7.1 we may immediately suspend or terminate your Account and take any other action we consider appropriate, including reporting matters to law enforcement authorities. If your breach causes loss to us or to third parties, we may seek compensation from you.
8. Your Content
Ownership. You retain ownership of all User Content you upload or create within the Service. You grant us a non-exclusive, royalty-free, worldwide licence to host, store, transmit and display your User Content solely for the purposes of providing the Service to you and your Family Group.
Your responsibility. You are solely responsible for the accuracy, legality and appropriateness of your User Content. You warrant that your User Content does not infringe any third party's Intellectual Property Rights or other legal rights and does not breach any law or regulation.
Our right to remove content. We reserve the right to remove any User Content that, in our reasonable opinion, violates these Terms or any applicable law, or that is otherwise harmful or objectionable. We will normally notify you before removing content unless doing so is not feasible or would cause harm.
Data on cancellation or closure. If you cancel your subscription or close your Account, we will retain your data for 30 days during which you may export it. After that period we will delete it in accordance with our Privacy Policy, except where we are permitted or required by law to retain it for longer.
9. Intellectual Property
Our IP. The Service, the App, the Portal and all content we make available (excluding User Content) are protected by Intellectual Property Rights owned by or licensed to us. Nothing in these Terms transfers any Intellectual Property Rights from us to you.
Restrictions. You must not copy, reproduce, distribute, publish, display, modify or create derivative works from any part of the Service without our prior written consent, except as expressly permitted by applicable law (including fair dealing under the Copyright, Designs and Patents Act 1988).
10. Privacy and Data Protection
Privacy Policy. We are committed to protecting your privacy. Our Privacy Policy explains what Personal Data we collect, how we use it, and your rights under the UK GDPR. Please read it carefully. By using the Service, you acknowledge that you have read and understood our Privacy Policy.
Your data rights. Under the UK GDPR you have the right to access, correct, erase, restrict or port your Personal Data, and to object to certain types of processing. To exercise any of these rights, please contact us at privacy@moloapp.com. You also have the right to lodge a complaint with the Information Commissioner's Office (www.ico.org.uk).
Cookies. We use cookies and similar tracking technologies on the Portal. Please see our Cookie Policy at [WEBSITE URL/cookies] for full details. You can manage your cookie preferences through your browser settings or via our cookie consent tool on the Portal.
11. Subscriptions and Payment
[Free Plan. We offer a Free Plan with limited features. You may use the Free Plan indefinitely at no charge. We reserve the right to change the features available on the Free Plan by giving you at least 30 days' notice.]
Paid Plans. We offer one or more Paid Plans with enhanced features. The features and Subscription Fees for each Paid Plan are set out on our website and in the App. Subscription Fees are charged on a recurring basis (monthly or annually, as you select at the point of purchase) and will be billed to your chosen payment method.
Pricing and VAT. All prices are stated in pounds sterling and are inclusive of VAT where applicable. We reserve the right to change Subscription Fees on giving you at least 30 days' written notice. If we increase your Subscription Fee you may cancel your subscription before the new fee takes effect and receive a pro-rated refund of any unused prepaid period.
Auto-renewal. Your Paid Plan subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. For annual plans, we will send you a renewal reminder at least 14 days before the renewal date. You can turn off auto-renewal at any time through your Account settings or, if your subscription is billed through an App Store, through the relevant App Store settings.
App Store billing. If you purchase a Paid Plan through an App Store, payment, renewal and refunds are managed by the App Store operator under their own terms, and not directly by us. Please refer to the relevant App Store's billing and refund policies for more information. The cancellation rights in clause 12 below apply to subscriptions purchased directly from us; for App Store subscriptions, the App Store's cancellation process applies.
Failed payments. If a payment fails, we will notify you and give you a reasonable opportunity to update your payment details. If the payment remains outstanding, we may suspend access to Paid Plan features until payment is received. We will not delete your data during a payment suspension for a period of at least 30 days.
12. Your Right to Cancel - Cooling-Off Period
Your legal right to cancel under the Consumer Contracts Regulations 2013
If you purchase a Paid Plan directly from us (not through an App Store), you have a statutory right to cancel within 14 days of purchase (the "Cooling-Off Period"). If you ask us to begin providing the Service immediately and you acknowledge that you will lose your right to cancel once the Service has been fully performed, you agree to waive this right. If you cancel within the Cooling-Off Period before the Service has been fully performed, we will refund any amount due on a pro-rata basis.
How to cancel during the Cooling-Off Period. To cancel during the Cooling-Off Period, please contact us at support@moloapp.com or use the cancellation function in the App or Portal. You may use the model cancellation form below:
MODEL CANCELLATION FORMTo: MOLO Ltd, [ADDRESS], support@moloapp.comI/We* hereby give notice that I/we* cancel my/our* contract for the supply of the following service: MOLO Paid Plan subscription.Ordered on: ___________Name of consumer(s): ___________Address of consumer(s): ___________Signature (only if notified on paper): ___________Date: ___________*Delete as appropriate
Refund following cancellation. If you cancel within the Cooling-Off Period, we will process any refund due within 14 days of receiving your notice, using the same payment method you used for your purchase.
13. Cancellation Outside the Cooling-Off Period
Cancelling a Paid Plan. You may cancel your Paid Plan subscription at any time through your Account settings (or through the App Store if you subscribed via an App Store). Cancellation will take effect at the end of your current billing period and you will retain access to Paid Plan features until then. We do not generally offer partial refunds for unused portions of a billing period following cancellation outside the Cooling-Off Period, unless a material adverse change to the Service has caused you to cancel (see clause 5.4).
Closing your Account. You may close your Account at any time. If you close your Account before the end of a paid billing period, you will not ordinarily be entitled to a refund for the remainder of that period. Please ensure you export any User Content you wish to keep before closing your Account (see clause 8.4).
14. Our Warranties and Your Statutory Rights
Statutory rights. Under the Consumer Rights Act 2015, digital content and services must be of satisfactory quality, fit for purpose and as described. Nothing in these Terms affects your statutory rights. If the Service does not conform to these requirements, you may be entitled to a remedy including a repair, repeat performance, price reduction or refund. Please contact us at support@moloapp.com to discuss any such issues.
Our commitments. We warrant that:we have the legal right and authority to provide the Service to you under these Terms;the Service will be provided with reasonable skill and care;the App and Portal will be materially as described on our website and in the App;we will take reasonable steps to keep the Service and your data secure; andwe will keep the App and Portal reasonably free from viruses and other malicious software.
No other warranties. We do not warrant that the Service will be uninterrupted or error-free, or that it will meet your specific requirements beyond what is described. We are not responsible for incompatibilities between the Service and unsupported browsers, devices, or operating system versions.
15.Our Liability to YouLiability we cannot limit. Nothing in these Terms limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any breach of your statutory rights under the Consumer Rights Act 2015 or other applicable consumer law; or (d) any other liability that cannot lawfully be limited or excluded.
Indirect losses. Subject to clause 15.1, we will not be liable to you for any indirect or consequential losses (including loss of profits, loss of data, or loss of opportunity) that were not reasonably foreseeable at the time you agreed to these Terms.
Total liability cap. Subject to clause 15.1, our total aggregate liability to you under or in connection with these Terms in any 12-month period will not exceed the greater of: (a) the total Subscription Fees you have paid to us in that 12-month period; and (b) £100.
Events outside our control. We are not liable for failures or delays caused by events outside our reasonable control (including disruptions to internet infrastructure, third-party service failures, or natural disasters). If such an event prevents us from providing the Service for more than 30 consecutive days, you may cancel your subscription and receive a pro-rated refund.
Your responsibility. We are not responsible for: (a) loss or damage caused by your failure to comply with these Terms; (b) the accuracy of your User Content or that of other Family Group members; (c) any disputes between Family Group members; or (d) your use of any third-party services integrated with or linked from the Service.
16. Complaints and Dispute Resolution
How to complain. If you are unhappy with the Service, please contact us first at support@moloapp.com. We aim to acknowledge your complaint within 2 working days and resolve it within 14 working days, or update you on progress if it takes longer.
Alternative Dispute Resolution (ADR). If we cannot resolve your complaint to your satisfaction through our internal process, you may refer it to an approved ADR scheme. We will provide you with details of the relevant scheme if we are unable to resolve your complaint after 8 weeks.
Right to go to court. Nothing in these Terms prevents you from bringing proceedings in the courts of England and Wales, including in the small claims track for disputes under £10,000.
17. Termination by Us
Termination for breach. We may terminate your Account and access to the Service immediately (or on notice, at our discretion) if:you commit a serious or repeated breach of these Terms;we reasonably believe your Account is being used fraudulently or for unlawful purposes;we are required to do so by law or by a regulatory authority; orany overdue Subscription Fee remains unpaid for more than 30 days following written notice.
Notice. Where reasonably practicable, we will give you at least 14 days' notice of termination, except where the seriousness of the breach or the need to protect other users makes immediate termination necessary.
Effect of termination. On termination of your Account: (a) all licences granted to you under these Terms end immediately; (b) you must stop using the Service; and (c) clauses 8.4, 9, 10, 14, 15 and 19, survive termination and continue to apply.
Refunds on termination by us. If we terminate your Account other than due to your breach, we will refund any prepaid Subscription Fees for the remaining portion of your current billing period on a pro-rated basis.
18. Governing Law and Jurisdiction
Governing law. These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
Jurisdiction. The courts of England and Wales will have non-exclusive jurisdiction over any dispute or claim arising out of or in connection with these Terms. If you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in your local courts.
19. General
Entire agreement. These Terms (together with our Privacy Policy and Cookie Policy) constitute the entire agreement between you and us in relation to the Service and supersede all prior agreements and understandings.
Severability. If any provision of these Terms is found to be unlawful or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
No waiver. Our failure to enforce any provision of these Terms on any occasion does not waive our right to enforce it in the future.
No third-party rights. These Terms do not confer any rights on third parties under the Contracts (Rights of Third Parties) Act 1999.
Assignment. You may not assign, transfer or sub-licence your rights under these Terms. We may assign our rights and obligations under these Terms to a successor to all or part of our business, provided this does not adversely affect the level of service you receive.
Notices. We will contact you using the email address registered on your Account. You may contact us at support@moloapp.com or at our registered address.
20.Contact Us
If you have any questions about these Terms, please contact us:
MOLO App Ltd | 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
General support: support@wearemolo.com
1.1 Who we are. MOLO App Ltd ("MOLO", "we", "us", "our") is a company incorporated in England and Wales (company number 15959344) with its registered office at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ. You can contact us at support@moloapp.com or by post to the address above.
1.2 What we provide. MOLO provides a family scheduling application, accessible via a website portal and a mobile app, that allows users to organise shared calendars, events, tasks and reminders.
1.3 Age requirement. You must be at least 18 years old to create an account and use the Service.
1.4 Changes to these Terms. We may amend these Terms from time to time. If we make material changes we will give you at least 30 days' notice by email or prominent in-app notification before the changes take effect. If you do not agree with a material change, you may cancel your subscription before the new Terms apply (see clause 13). Your continued use of the Service after the effective date of any change constitutes acceptance of the revised Terms.
2. Definitions
In these Terms the following words have the following meanings:"App" means the MOLO mobile application, available for download from approved app stores.
"App Store" means the Apple App Store, Google Play, or any other platform from which the App may be made available for download.
"Consumer Rights Legislation" means the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and any other applicable consumer protection legislation in force in England and Wales from time to time.
"Family Group" means the set of registered users that you invite to share a calendar within the Service.
"Free Plan" means the free tier of the Service, the features of which are described on our website from time to time.
"Intellectual Property Rights" means copyright, trade marks, design rights, database rights, patents, and all other intellectual property rights, whether registered or unregistered, anywhere in the world.
"Paid Plan" means a paid subscription tier of the Service, the features and pricing of which are described on our website or in the App from time to time.
"Personal Data" has the meaning given to it in the UK GDPR.
"Portal" means the web-based interface for the Service, accessible via a supported internet browser at [WEBSITE URL].
"Privacy Policy" means our privacy policy available at [WEBSITE URL/privacy], as updated from time to time.
"Service" means the App and Portal operated by MOLO, including all features and content we make available to you.
"Subscription Fee" means the charges payable by you for a Paid Plan, as displayed to you before purchase.
"UK GDPR" means the UK General Data Protection Regulation (as it forms part of the law of England and Wales, Scotland and Northern Ireland by virtue of section 3 of the European Union (Withdrawal) Act 2018), as amended.
"User Content" means any data, text, images, schedules or other material you or members of your Family Group upload or post through the Service.
"We", "us", "our" means MOLO App Ltd.
"You", "your" means you, the person who has registered an account with us.
3. Your Account
3.1 Registration. To use the Service you must register and create an account (Account). You must provide accurate and complete information and keep your account details up to date. You may only create one Account per person.
3.2 Account security. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your Account. You must notify us immediately at support@moloapp.com if you become aware of any unauthorised use of your Account. We recommend using a strong, unique password and enabling any two-factor authentication option we make available.
3.3 Shared devices. If you access the Service on a device shared with others, you are responsible for ensuring that you log out after each session and that no other person can access your Account without your knowledge. We accept no liability for any loss arising from your failure to keep your login secure on a shared device.
Account suspension or termination by us. We may suspend or terminate your Account if: (a) you breach these Terms; (b) we are required to do so by law; or (c) we reasonably suspect fraudulent or abusive activity. We will normally give you advance notice unless doing so would compromise security or legal compliance.
4. Accessing the Service - Portal and App
4.1 The Portal. The Portal may be accessed via any current release of a major internet browser, including Google Chrome, Safari, Mozilla Firefox and Microsoft Edge. We do not guarantee that the Portal will function correctly on unsupported, outdated or non-standard browsers. You are responsible for ensuring your browser is up to date. We may from time to time update the minimum supported browser versions and will give reasonable notice of any such change.
The App - download and device requirements. The App is available for download from supported App Stores. The App requires a compatible iOS or Android device running a currently supported operating system version, as specified on the relevant App Store listing. Downloading and using the App is also subject to the terms and conditions of the relevant App Store, and you must comply with those terms. We are not a party to any agreement between you and the App Store operator.
App updates. We will issue updates to the App from time to time, which may include bug fixes, security patches, and new or changed features. You should ensure that you have automatic updates enabled or that you update the App promptly when updates become available. We may cease to support older versions of the App, and we accept no responsibility for issues arising from your use of an outdated version.
App permissions. To provide certain features of the App, we may request permission to access functionality on your device, which may include your device calendar, contacts, notifications and camera. These permissions are optional unless stated otherwise, but declining them may limit the features available to you. You can manage permissions at any time through your device settings. We will only use any permissions you grant for the purposes described in our Privacy Policy.
Your internet connection. Accessing the Service requires a working internet connection. You are responsible for ensuring you have an adequate internet connection to use the Service, and for any data charges your internet or mobile network provider may apply. We are not responsible for any failure to access or use the Service that results from your internet connection or network availability.
Third-party links. The Portal and App may contain links to third-party websites or services. Those links are provided for your information and convenience only. We have no control over third-party websites or services and accept no responsibility for their content, privacy practices, or availability. The inclusion of a link does not imply any endorsement by us of the linked website or service.
No automated access. You must not access the Portal or App by automated means (including bots, scrapers, crawlers or similar tools) without our prior written consent. You must not attempt to probe, scan or test the vulnerability of the Portal, App or our systems, or take any action that imposes an unreasonable or disproportionately large load on our infrastructure.
No framing or systematic extraction. You must not frame, mirror or embed the Portal or any part of it within another website or application without our prior written consent. You must not systematically extract or re-utilise any content from the Portal or App.
5. The Service
Licence. We grant you a personal, non-exclusive, non-transferable, revocable licence to access and use the Service for your personal, non-commercial family scheduling and management purposes in accordance with these Terms.
Features. The Service currently includes shared family calendar and event scheduling, and task and reminder management, accessible via both the Portal and the App. The features available to you may vary depending on whether you have a Free Plan or a Paid Plan.
Availability. We aim to make the Service available 24 hours a day, 7 days a week. However, we do not guarantee uninterrupted access. We may need to suspend or restrict access for maintenance, updates, security reasons, or events outside our reasonable control. Where planned maintenance is likely to cause significant disruption, we will endeavour to give you advance notice.
Updates and changes to the Service. We may update, modify, or withdraw features of the Service from time to time. We will give you reasonable advance notice of any material reduction in functionality. If a change materially and adversely affects you, you may cancel your subscription in accordance with clause 13 without penalty. Minor updates, improvements, and bug fixes may be applied without prior notice.
Third-party integrations. The Service may integrate with third-party calendar, contacts, or other services. Any such integrations are governed by the relevant third party's terms and we are not responsible for third-party services or their availability.
6. Family Groups
Creating a Family Group. You may invite other adults (aged 18 or over) to join your Family Group so they can view and contribute to shared calendars. Each invited member must agree to these Terms and create their own Account. You are responsible for who you invite and for managing membership of your Family Group.
Removal from a Family Group. You may remove any member from your Family Group at any time through your Account settings. Removed members will lose access to shared calendars within that Family Group. We are not responsible for any interpersonal arrangements between Family Group members.
Member responsibilities. Each member of a Family Group is individually responsible for their compliance with these Terms. As the account owner who created the Family Group, you accept responsibility for ensuring that each member you invite is aware of and agrees to these Terms before joining.
7. Acceptable Use
Permitted use. You may only use the Service for lawful personal and family management purposes. You must not use the Service in any way that:is unlawful, fraudulent, harmful, abusive, harassing, threatening, defamatory or otherwise objectionable;infringes the Intellectual Property Rights or privacy rights of any person;involves the upload or transmission of viruses, malware or other harmful code;attempts to gain unauthorised access to our systems or the accounts of other users;reverse-engineers, decompiles or attempts to derive source code from the Service (save to the extent permitted by applicable law);is for a commercial purpose or for the provision of services to third parties; orbreaches any applicable law or regulation.
Consequences of breach. If you breach clause 7.1 we may immediately suspend or terminate your Account and take any other action we consider appropriate, including reporting matters to law enforcement authorities. If your breach causes loss to us or to third parties, we may seek compensation from you.
8. Your Content
Ownership. You retain ownership of all User Content you upload or create within the Service. You grant us a non-exclusive, royalty-free, worldwide licence to host, store, transmit and display your User Content solely for the purposes of providing the Service to you and your Family Group.
Your responsibility. You are solely responsible for the accuracy, legality and appropriateness of your User Content. You warrant that your User Content does not infringe any third party's Intellectual Property Rights or other legal rights and does not breach any law or regulation.
Our right to remove content. We reserve the right to remove any User Content that, in our reasonable opinion, violates these Terms or any applicable law, or that is otherwise harmful or objectionable. We will normally notify you before removing content unless doing so is not feasible or would cause harm.
Data on cancellation or closure. If you cancel your subscription or close your Account, we will retain your data for 30 days during which you may export it. After that period we will delete it in accordance with our Privacy Policy, except where we are permitted or required by law to retain it for longer.
9. Intellectual Property
Our IP. The Service, the App, the Portal and all content we make available (excluding User Content) are protected by Intellectual Property Rights owned by or licensed to us. Nothing in these Terms transfers any Intellectual Property Rights from us to you.
Restrictions. You must not copy, reproduce, distribute, publish, display, modify or create derivative works from any part of the Service without our prior written consent, except as expressly permitted by applicable law (including fair dealing under the Copyright, Designs and Patents Act 1988).
10. Privacy and Data Protection
Privacy Policy. We are committed to protecting your privacy. Our Privacy Policy explains what Personal Data we collect, how we use it, and your rights under the UK GDPR. Please read it carefully. By using the Service, you acknowledge that you have read and understood our Privacy Policy.
Your data rights. Under the UK GDPR you have the right to access, correct, erase, restrict or port your Personal Data, and to object to certain types of processing. To exercise any of these rights, please contact us at privacy@moloapp.com. You also have the right to lodge a complaint with the Information Commissioner's Office (www.ico.org.uk).
Cookies. We use cookies and similar tracking technologies on the Portal. Please see our Cookie Policy at [WEBSITE URL/cookies] for full details. You can manage your cookie preferences through your browser settings or via our cookie consent tool on the Portal.
11. Subscriptions and Payment
[Free Plan. We offer a Free Plan with limited features. You may use the Free Plan indefinitely at no charge. We reserve the right to change the features available on the Free Plan by giving you at least 30 days' notice.]
Paid Plans. We offer one or more Paid Plans with enhanced features. The features and Subscription Fees for each Paid Plan are set out on our website and in the App. Subscription Fees are charged on a recurring basis (monthly or annually, as you select at the point of purchase) and will be billed to your chosen payment method.
Pricing and VAT. All prices are stated in pounds sterling and are inclusive of VAT where applicable. We reserve the right to change Subscription Fees on giving you at least 30 days' written notice. If we increase your Subscription Fee you may cancel your subscription before the new fee takes effect and receive a pro-rated refund of any unused prepaid period.
Auto-renewal. Your Paid Plan subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. For annual plans, we will send you a renewal reminder at least 14 days before the renewal date. You can turn off auto-renewal at any time through your Account settings or, if your subscription is billed through an App Store, through the relevant App Store settings.
App Store billing. If you purchase a Paid Plan through an App Store, payment, renewal and refunds are managed by the App Store operator under their own terms, and not directly by us. Please refer to the relevant App Store's billing and refund policies for more information. The cancellation rights in clause 12 below apply to subscriptions purchased directly from us; for App Store subscriptions, the App Store's cancellation process applies.
Failed payments. If a payment fails, we will notify you and give you a reasonable opportunity to update your payment details. If the payment remains outstanding, we may suspend access to Paid Plan features until payment is received. We will not delete your data during a payment suspension for a period of at least 30 days.
12. Your Right to Cancel - Cooling-Off Period
Your legal right to cancel under the Consumer Contracts Regulations 2013
If you purchase a Paid Plan directly from us (not through an App Store), you have a statutory right to cancel within 14 days of purchase (the "Cooling-Off Period"). If you ask us to begin providing the Service immediately and you acknowledge that you will lose your right to cancel once the Service has been fully performed, you agree to waive this right. If you cancel within the Cooling-Off Period before the Service has been fully performed, we will refund any amount due on a pro-rata basis.
How to cancel during the Cooling-Off Period. To cancel during the Cooling-Off Period, please contact us at support@moloapp.com or use the cancellation function in the App or Portal. You may use the model cancellation form below:
MODEL CANCELLATION FORMTo: MOLO Ltd, [ADDRESS], support@moloapp.comI/We* hereby give notice that I/we* cancel my/our* contract for the supply of the following service: MOLO Paid Plan subscription.Ordered on: ___________Name of consumer(s): ___________Address of consumer(s): ___________Signature (only if notified on paper): ___________Date: ___________*Delete as appropriate
Refund following cancellation. If you cancel within the Cooling-Off Period, we will process any refund due within 14 days of receiving your notice, using the same payment method you used for your purchase.
13. Cancellation Outside the Cooling-Off Period
Cancelling a Paid Plan. You may cancel your Paid Plan subscription at any time through your Account settings (or through the App Store if you subscribed via an App Store). Cancellation will take effect at the end of your current billing period and you will retain access to Paid Plan features until then. We do not generally offer partial refunds for unused portions of a billing period following cancellation outside the Cooling-Off Period, unless a material adverse change to the Service has caused you to cancel (see clause 5.4).
Closing your Account. You may close your Account at any time. If you close your Account before the end of a paid billing period, you will not ordinarily be entitled to a refund for the remainder of that period. Please ensure you export any User Content you wish to keep before closing your Account (see clause 8.4).
14. Our Warranties and Your Statutory Rights
Statutory rights. Under the Consumer Rights Act 2015, digital content and services must be of satisfactory quality, fit for purpose and as described. Nothing in these Terms affects your statutory rights. If the Service does not conform to these requirements, you may be entitled to a remedy including a repair, repeat performance, price reduction or refund. Please contact us at support@moloapp.com to discuss any such issues.
Our commitments. We warrant that:we have the legal right and authority to provide the Service to you under these Terms;the Service will be provided with reasonable skill and care;the App and Portal will be materially as described on our website and in the App;we will take reasonable steps to keep the Service and your data secure; andwe will keep the App and Portal reasonably free from viruses and other malicious software.
No other warranties. We do not warrant that the Service will be uninterrupted or error-free, or that it will meet your specific requirements beyond what is described. We are not responsible for incompatibilities between the Service and unsupported browsers, devices, or operating system versions.
15.Our Liability to YouLiability we cannot limit. Nothing in these Terms limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any breach of your statutory rights under the Consumer Rights Act 2015 or other applicable consumer law; or (d) any other liability that cannot lawfully be limited or excluded.
Indirect losses. Subject to clause 15.1, we will not be liable to you for any indirect or consequential losses (including loss of profits, loss of data, or loss of opportunity) that were not reasonably foreseeable at the time you agreed to these Terms.
Total liability cap. Subject to clause 15.1, our total aggregate liability to you under or in connection with these Terms in any 12-month period will not exceed the greater of: (a) the total Subscription Fees you have paid to us in that 12-month period; and (b) £100.
Events outside our control. We are not liable for failures or delays caused by events outside our reasonable control (including disruptions to internet infrastructure, third-party service failures, or natural disasters). If such an event prevents us from providing the Service for more than 30 consecutive days, you may cancel your subscription and receive a pro-rated refund.
Your responsibility. We are not responsible for: (a) loss or damage caused by your failure to comply with these Terms; (b) the accuracy of your User Content or that of other Family Group members; (c) any disputes between Family Group members; or (d) your use of any third-party services integrated with or linked from the Service.
16. Complaints and Dispute Resolution
How to complain. If you are unhappy with the Service, please contact us first at support@moloapp.com. We aim to acknowledge your complaint within 2 working days and resolve it within 14 working days, or update you on progress if it takes longer.
Alternative Dispute Resolution (ADR). If we cannot resolve your complaint to your satisfaction through our internal process, you may refer it to an approved ADR scheme. We will provide you with details of the relevant scheme if we are unable to resolve your complaint after 8 weeks.
Right to go to court. Nothing in these Terms prevents you from bringing proceedings in the courts of England and Wales, including in the small claims track for disputes under £10,000.
17. Termination by Us
Termination for breach. We may terminate your Account and access to the Service immediately (or on notice, at our discretion) if:you commit a serious or repeated breach of these Terms;we reasonably believe your Account is being used fraudulently or for unlawful purposes;we are required to do so by law or by a regulatory authority; orany overdue Subscription Fee remains unpaid for more than 30 days following written notice.
Notice. Where reasonably practicable, we will give you at least 14 days' notice of termination, except where the seriousness of the breach or the need to protect other users makes immediate termination necessary.
Effect of termination. On termination of your Account: (a) all licences granted to you under these Terms end immediately; (b) you must stop using the Service; and (c) clauses 8.4, 9, 10, 14, 15 and 19, survive termination and continue to apply.
Refunds on termination by us. If we terminate your Account other than due to your breach, we will refund any prepaid Subscription Fees for the remaining portion of your current billing period on a pro-rated basis.
18. Governing Law and Jurisdiction
Governing law. These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
Jurisdiction. The courts of England and Wales will have non-exclusive jurisdiction over any dispute or claim arising out of or in connection with these Terms. If you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in your local courts.
19. General
Entire agreement. These Terms (together with our Privacy Policy and Cookie Policy) constitute the entire agreement between you and us in relation to the Service and supersede all prior agreements and understandings.
Severability. If any provision of these Terms is found to be unlawful or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
No waiver. Our failure to enforce any provision of these Terms on any occasion does not waive our right to enforce it in the future.
No third-party rights. These Terms do not confer any rights on third parties under the Contracts (Rights of Third Parties) Act 1999.
Assignment. You may not assign, transfer or sub-licence your rights under these Terms. We may assign our rights and obligations under these Terms to a successor to all or part of our business, provided this does not adversely affect the level of service you receive.
Notices. We will contact you using the email address registered on your Account. You may contact us at support@moloapp.com or at our registered address.
20.Contact Us
If you have any questions about these Terms, please contact us:
MOLO App Ltd | 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
General support: support@wearemolo.com
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